Ch999's Terms & Conditions — Know with Transparency

These Terms and Conditions ("Terms") apply to the ch999 platform and all its services. By using the ch999 website (ch999.win) or mobile app, you are considered to have accepted these Terms.

Ch999 is an internationally licensed online gaming platform offering entertainment gaming services to users in Bangladesh and beyond. Our platform operates on principles of transparency and fairness.

These Terms may be updated from time to time. Where changes are made, we will notify members in advance via email or a platform notification. Continued use of the platform will be taken as acceptance of the updated Terms.

To register at ch999, you must provide accurate and truthful information. Each individual may hold only one account. Opening multiple accounts under the same identity is strictly prohibited and, if detected, will result in all associated accounts being closed.

What you need to register:

• A valid Bangladeshi mobile number
• Your full legal name and date of birth
• An active email address (where applicable)
• Must be 18 years of age or older
• A strong password is required

Account Security:

You are responsible for the security of your own account. Do not share your password with anyone. If you suspect unauthorized access to your account, contact ch999 Support immediately.

Ch999 is strictly for individuals aged 18 and above. Minors are not permitted to register or play on this platform. We reserve the right to verify age at the time of registration and at any point thereafter.

For age verification, we may request a National ID (NID), passport, or birth certificate. If a member is found to have registered using a false age, the account will be immediately closed and all balances may be forfeited.

Deposits at ch999 can be made via bKash, Nagad, Rocket, or direct bank transfer. All deposits are processed in Bangladeshi Taka (BDT).

Deposit Rules:

• Minimum deposit amount is BDT 500
• Deposits are generally credited to your account instantly
• Only payment methods registered in your own name may be used
• Deposits from third parties are not accepted
• Cryptocurrency deposits are not currently supported

Withdrawal Rules:

• Minimum withdrawal amount is BDT 500
• Withdrawals are typically processed within 15 minutes to 24 hours
• Account verification must be completed before withdrawals can be made
• Wagering requirements must be met before the bonus balance can be withdrawn
• Withdrawals may be temporarily suspended if suspicious activity is detected

Ch999 offers a variety of bonuses — including welcome bonuses, deposit bonuses, cashback, free spins, and VIP rewards. Each bonus comes with specific terms that must be read before acceptance.

General bonus terms:

• Claiming a bonus is optional — you can deposit without accepting any bonus
• Wagering requirements are generally 15–30 times the bonus amount
• The wagering completion period is generally 7–30 days
• Multiple bonuses cannot be active at the same time
• Meeting wagering requirements is mandatory before withdrawing from your bonus balance

Reasons for bonus cancellation:

• Attempting to claim bonuses from multiple accounts
• Registering with false information
• Using known methods of bonus abuse
• Attempting to hack or manipulate the ch999 system

All games on ch999 are powered by internationally certified Random Number Generator (RNG) technology, ensuring every outcome is completely random and unbiased. Our games are regularly audited by independent third-party testing agencies.

The use of any software tools, bots, or automation during gameplay is strictly prohibited. Any misconduct detected will result in the permanent closure of the account in question.

• If you have a dispute regarding a game outcome, please raise it through support
• If a game is interrupted due to a technical issue, the bet will be considered void
• Game rules are listed separately on each game page
• In the event of a dealer error in Live Casino games, the final decision rests with ch999 management

Ch999 is firmly committed to responsible gaming. We want our members to treat gaming purely as entertainment — never as a source of financial or emotional hardship.

• Set your own daily, weekly, or monthly deposit limits
• Self-exclusion option — from 7 days to permanent
• Tools to set gaming time limits
• Gaming behavior monitoring and alert system

If you or someone you know may be struggling with gaming addiction, please reach out to our support team. We can provide information on professional assistance.

Ch999 takes your personal information seriously. We protect all data using 256-bit SSL encryption and never sell or share your information with third parties.

• Information provided during registration is used solely for the purpose of delivering our services
• Payment information is stored in encrypted form
• Information is not shared with any authority except where legally required
• You may request deletion of your personal data

For more details, visit our Privacy Policy Read it here.

The following activities are strictly prohibited at ch999 and will result in permanent account closure:

• Attempting to use the platform for money laundering or processing illegal funds
• Using multiple accounts to claim bonus benefits
• Attempting hacking, code injection, or system manipulation
• Attempting to access another member's account
• Using automated bots or software to play games
• Using a false identity or fraudulent documents
• Exploiting platform vulnerabilities to gain an unfair advantage

Ch999 reserves the right to suspend or permanently close any account at any time. Users are generally informed of the reason, but in cases of serious violations, action may be taken without prior notice.

If a member wishes to close their account:

• Contact Support
• Withdraw any valid balance before closing your account
• A new account cannot be opened using the same details after closure

Even after an account is closed, ch999 may retain certain data for a specified period as required by law.

Ch999 reserves the right to update these Terms and Conditions at any time. For significant changes, members will be notified at least 7 days in advance via email or a platform notification.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. If you have any questions or concerns, please contact us.