Your ch999 Data security Confirm

Welcome to ch999. This Privacy Policy explains what information we collect when you use the ch999 platform, how we use it, and the measures we take to keep your data secure.

Ch999 believes data privacy is a fundamental right of every individual. We never collect your personal information unnecessarily, and we never sell it to any third party. Your data is yours — that is our core principle.

This Policy applies to the ch999 website, mobile app, and all our services. By registering or using the platform, you are considered to have agreed to this Privacy Policy.

Ch999 only collects information that is genuinely necessary to provide our services. We never ask for excessive or irrelevant data.

Information provided at registration

• Full name and date of birth
• Mobile Number (Bangladeshi)
• Email address
• Password (stored in encrypted form and never visible in plain text)
• National ID number (for verification purposes, where applicable)

Payment-related information

• BKash / Nagad / Rocket number
• Bank Account Details (for Withdrawals)
• Transaction History & Amounts

Automatically Collected Data

• IP address and device type
• Browser Version & Operating System
• Time spent on the platform and gaming activity
• Login History & Session Data
• Data collected through cookies and similar technologies

Ch999 uses your information only for specific, legitimate purposes. We never use your data to show you unrelated ads or sell it to third parties.

Primary use:

• For account creation, management, and verification
• To process deposits and withdrawals
• To deliver gaming services and bonuses
• To provide customer service and support
• To comply with legal and regulatory obligations

Secondary use:

• To improve platform performance
• To detect and prevent fraud and misconduct
• For responsible gaming monitoring
• To personalize your experience based on your preferences
• To send you relevant promotions and offers (with your consent)

Your information is stored on ch999's secure servers, located in internationally certified data centers and monitored around the clock.

Data retention period:

• Active Account Data — retained for the duration the account remains active
• Transaction Records — 5 Years (legal requirement)
• Verification Documents — 3 Years
• Login & Session Logs — 1 Year
• After account closure — minimum necessary data retained for 3 years

Ch999 does not generally share your personal information with anyone. However, limited information may be shared in the following specific circumstances:

• Payment processor: Information required by bKash, Nagad, Rocket, or your bank to process transactions
• Law enforcement: In response to a court order or valid legal claim
• Security partners: For fraud detection, using only necessary information
• Technology service provider: Contractual partners required for platform operations

Before sharing your information with any third party, we verify that they uphold equally high privacy standards. All parties contracted with us may only use your data for the purposes specified.

The ch999 website and app use cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

Types of cookies:

• Essential cookies: Login Sessions, Security Tokens — required for the site to function
• Functional cookies: To remember your preferences, language, and settings
• Analytics cookies: To understand which parts of the platform are used most
• Security cookies: To detect unusual activity

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may prevent certain platform features from working properly.

Every member of the ch999 platform has full control over their own information. You have the following rights:

• Right to know: You can find out what information we hold about you
• Right to Rectification: You can request corrections to inaccurate information
• Right to Erasure: You may request deletion of your data after account closure
• Right to portability: You may request a copy of your information
• Right to restrict processing: You may request that your data no longer be used for specific purposes
• Right to object: You can opt out of marketing communications

Contact the ch999 support team to exercise any of these rights. We typically process your request within 30 days.

Ch999 uses industry-leading technology and processes to protect your information. Our security team monitors servers and data around the clock, 24 hours a day.

• 256-bit AES SSL/TLS Encryption — applied to all data transfers
• Passwords are stored using bcrypt hashing — never readable in plain text
• Two-factor authentication (2FA) support
• Automatic alerts for suspicious login attempts
• Regular security audits and penetration testing
• Payment information stored in a separate encrypted database
• Direct server access is restricted to authorized personnel only

Ch999 is intended for individuals aged 18 and above only. We do not knowingly collect information from minors.

If we discover that a minor has used our platform, the account will be closed immediately and all associated data will be deleted. If you believe your child has accessed ch999, please contact us right away.

Ch999 may update this Privacy Policy when necessary. We will notify you in advance of any significant changes.

• Notifications will be sent at least 7 days before any significant changes
• You will be notified via SMS to your registered mobile number or by email
• A notice of changes will be displayed when you log in to the platform
• The date of any update will always be shown at the top of this page

Continued use of the platform after a policy update will be considered acceptance of the revised terms. If you do not agree, you may close your account at any time.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us. Our data protection team will handle your request as promptly as possible.

• Email: [email protected]
• Live Chat: Log in to the platform to connect with us directly
• Response Time: Within 3 Business Days
• Data deletion requests: completed within 30 days